Thursday, October 5, 2023

8:00 AM
- 9:00 AM
Location: Ballsaal Foyer

9:00 AM
- 9:10 AM

9:10 AM
- 9:30 AM
Location: Ballsaal

The insurance industry has undergone significant transformation in several areas, driven by advancements in technology, data analytics, and changing customer expectations. In some of the areas, such as InsurTech, Predictive Modelling or Embedded Insurance we have seen remarkable innovation that are comparable to or even surpass other industries. However, economic conditions and global uncertainty require very selective technology investments and continued value tracking over the next few years. Where should you look to invest to meet evolving customer needs, improve operational efficiency, and manage risks effectively? 

9:35 AM
- 10:05 AM

10:40 AM
- 11:00 AM
Location: Ballsaal Foyer

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

11:00 AM
- 11:15 AM
Location: Ballsaal

Insurance companies take advantage of digitalization opportunities to propel the business, optimize customer journey, drive faster decisions and reduce efforts of repetitive tasks. Many of these opportunities challenge the existing secured pond. Provisioning of holistic and pragmatic cyber security requires accompanying security measures. AI and RPA offer opportunity for both, the business and those enhancing corporate cyber resilience, in line with compliance regulations. What needs to be considered when your insurance company is adopting AI and RPA? How might AI and RPA improve efficiency of the cybersecurity business to expand, enabling capacities for business initiatives? 

11:20 AM
- 11:50 AM
Location: Ballsaal

Cybersecurity has traditionally been viewed as blocker, "no" sayer, being caution and restrictive. When Remote work culture and move to the cloud kicked in, cybersecurity became an essential part of the innovation process. Join our industry leaders as they discuss the main steps that cybersecurity and IT executives need to take in order to transform cybersecurity into an enabler. 

11:55 AM
- 12:25 PM

12:25 PM
- 1:30 PM
Location: Restuarant

1:30 PM
- 1:45 PM

The insurance industry must implement a Cost Takeout and Value Acceleration Program to navigate economic uncertainty. Leveraging cloud technology, data analysis, and AI will be crucial for making informed decisions and gaining a competitive edge. Generative AI has the potential to revolutionize the insurance industry by automating processes, extracting insights from data, and providing personalized customer experiences. What steps do you need to take to assess your Insurance/IT Competency Centers' transformation roadmap and define a Generative AI Ecosystem Strategy to stay ahead of the curve and avoid disruption?

1:50 PM
- 2:20 PM
Location: Ballsaal

Data and AI are transforming the insurance industry. Insurers are already benefiting from data by enhancing customer experience with personalized offerings, dynamic underwriting, automated claims, fraud prevention, and more. However, how can insurers unlock the full potential of data and accelerate value? How to prioritize and align data initiatives with business for high impact? How to track value generation across Data & AI initiatives? Join us for an insightful discussion with our panel of industry experts to help you succeed in maximizing value from Data & AI.

2:25 PM
- 2:55 PM
Location: Ballsaal

As with almost every other industry, the challenge facing the insurance sector is for companies to stop focusing on what they can sell, and to start thinking about what their ecosystem need - customers, agent, employees – who are often frustrated with the fragmented experience of their digital systems. Carriers need to find ways to differentiate themselves in a crowded marketplace and build stronger relationships with customers, employees, and especially, agents.
EPAM’s presentation explores:
•    How do legacy systems negatively impact user experience and what are the barriers to overcome.
•    A framework that enables next-gen agent experience to conduct business efficiently.
•    ‘Digital front door’, a future-ready strategy to provide superior experience for customers, employees and agents and what success looks like.

3:00 PM
- 3:15 PM
Location: Ballsaal

Digital platforms have significantly transformed the insurance industry, providing opportunities for cost optimization and improved operational efficiency. However, such implementations require careful planning, investments in technology infrastructure, and consideration of data security and privacy. What considerations are needed to ensure that insurers are providing a seamless and user-friendly experience to both customers and employees to optimize costs and productivity?

3:20 PM
- 3:50 PM

3:55 PM
- 4:25 PM
Location: Ballsaal

Cost optimisation in the insurance industry is an ongoing challenge for insurance companies. The industry faces various cost pressures such as regulatory compliance, increasing customer expectations, and rising operational expenses. Our panel of industry experts will provide insight for the development of your cost optimisation strategy by tackling questions such as - 
•    What are the high potential cost optimisation areas in your insurance company that you can leverage?
•    How do you ensure and stabilize a cost efficiency strategy to move forward?   
•    What is the most effective way to identify cost reduction levers?
•    How do you manage the change to cost efficiency?
•    What are real world examples of insurance companies optimising costs and improving operational efficiency?

4:25 PM
- 4:30 PM

After a day of great content, what do you do with it? ISG will provide guidance on what your next steps should be for your digital transformation!

4:30 PM
- 5:30 PM