As with almost every other industry, the challenge facing the insurance sector is for companies to stop focusing on what they can sell, and to start thinking about what their ecosystem need - customers, agent, employees – who are often frustrated with the fragmented experience of their digital systems. Carriers need to find ways to differentiate themselves in a crowded marketplace and build stronger relationships with customers, employees, and especially, agents.
EPAM’s presentation explores:
•    How do legacy systems negatively impact user experience and what are the barriers to overcome.
•    A framework that enables next-gen agent experience to conduct business efficiently.
•    ‘Digital front door’, a future-ready strategy to provide superior experience for customers, employees and agents and what success looks like.